Thank you so much for your kind words and for being a part of The Orchards at Market Plaza for over three years! We're thrilled to hear that your experience has been rewarding and that you've felt welcomed and supported by both our staff and... residents. Creating a warm, inclusive community is our top priority, and we're grateful to have had the opportunity to share that with you.

Respectfully,
Catherine Allen
Community Manager Read More

Hi,
Dear [Resident's Name],

Thank you for taking the time to share your feedback. We're truly sorry to hear about the delays you’ve experienced with both your washing machine and dishwasher. We understand how frustrating and inconvenient this must... have been, and we sincerely apologize for the stress this situation has caused.

Please know that your comfort and satisfaction are very important to us. We are actively working to improve our maintenance response times and enhance communication, including making our online request system more efficient.

I would also appreciate the opportunity to speak with you directly by phone to ensure your concerns are fully addressed and that we’re providing the level of service you deserve.

In the meantime, please don’t hesitate to reach out to the leasing office if there is anything else we can do. We’re here to help and committed to making things right.

Warm regards,
Catherine Allen
Community Manager
The Orchards at Market Plaza Read More

You're the best! We really appreciate the positive review. Feel free to give us a call with any questions you may have! We're always happy to help.

Respectful,
Catherine Allen
Community Manager

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We strive to maintain a clean, safe, and respectful environment for all residents and their pets. While we do encourage all pet owners to follow our... community guidelines—such as keeping pets on a leash and cleaning up after them—we recognize that not everyone may be as considerate as we expect.

Please know that we are actively working to address these issues through increased monitoring and community reminders. If you notice specific incidents or areas of concern, we encourage you to report them to management so we can take appropriate action. Your input helps us improve, and we appreciate you taking the time to share it.

Respectfully,
Catherine Allen
Community Manager Read More

Thank you for sharing your honest feedback. We truly appreciate your kind words about the community and are glad to hear that many aspects of your experience have been wonderful.

That said, we’re very sorry to hear about the frustration you've... experienced with maintenance response times. This is not the level of service we aim to provide, and we completely understand how important timely maintenance is—especially when it comes to urgent issues.

Your concerns have been noted, and we’re working on improving our process to better serve residents like you. If you’re willing, we’d love the opportunity to make things right. Please reach out to us directly at 682.772.3535, and we’ll do our best to address any outstanding issues as quickly as possible.
Thank you again for your feedback—it helps us grow and improve.

Respectful,
Catherine Allen
Community Manager Read More